Where Are Log Files Located?

Retail Mobile Suite and Retail Mobile Services log file locations depend on your operating system.  In order to prevent log files from growing indefinitely and consuming all available disk space, log files are rolled over automatically when they reach a certain size.  The most recent log file has the extension ‘.log’, while the oldest log file has the extension, ‘.log.10’.

Important note: Be sure the you have enabled ‘Show hidden files, folders, and drives‘ in File Explorer > Folder and Search Options > View or you may not be able to see these directories.  Also disable ‘Hide extensions for known file types’ or you may not see all of the log files.

Retail Mobile Services

  • Windows Vista/7 64 bit:

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\FoundryLogic\RetailMobileServicesX.X\RetailMobileServices.log and RetailMobileServices.log.1-10

  • Windows 2012/2008/Vista/7 32 bit:

C:\Windows\System32\config\systemprofile\AppData\Local\FoundryLogic\RetailMobileServicesX.X\RetailMobileServices.log and RetailMobileServices.log.1-10

  • Windows XP/2003:

C:\Documents and Settings\<NetworkService, LocalService, or DefaultUser>\Local Settings\Application Data\FoundryLogic\RetailMobileServicesX.X\RetailMobileServices.log and RetailMobileServices.log.1-10

Retail Mobile Manager

  • Windows Vista/7 64 bit:

C:\Users\<userid>\AppData\Roaming\FoundryLogic\RetailMobileSuiteX.X\RetailMobileSuite.log and RetailMobileSuite.log.1-10

  • Windows 2012/2008/Vista/7 32 bit:

C:\Users\<userid>\AppData\Roaming\FoundryLogic\RetailMobileSuiteX.X\RetailMobileSuite.log and RetailMobileSuite.log.1-10

  • Windows XP/2003:

C:\Documents and Settings\<userid>\Application Data\FoundryLogic\RetailMobileSuiteX.X\RetailMobileSuite.log and RetailMobileSuite.log.1-9 and RetailMobileSuite.log.1-10